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Contact Us
Response Time
We typically respond within 24 hours during business days (Monday – Friday, 09:00 – 18:00 WIB).
Frequently Asked Questions
How do I create a PipeIDR account?+
Download the PipeIDR app and sign up with your email address and phone number. You'll be asked to create a secure PIN and complete identity verification (KYC) to access all features.
How do I top up my wallet?+
You can top up your wallet via bank transfer or through our integrated payment partners. Go to your wallet page and tap 'Deposit' to see available top-up methods.
How long do transactions take?+
Wallet-to-wallet transfers within PipeIDR are typically instant. Bank transfers and fiat withdrawals may take 1–3 business days depending on the receiving bank.
What currencies does PipeIDR support?+
PipeIDR supports USDC and USDT stablecoins on the Base network, with seamless conversion to Indonesian Rupiah (IDR) for local payments and withdrawals.
How do I delete my account?+
You can request account deletion from the Settings page in the app, or by emailing support@pipeidr.com with your registered email address. We will process your request within 30 days.
Is my money safe on PipeIDR?+
Yes. Your digital assets are secured through Crossmint's custodial wallet infrastructure on the Base blockchain network. We implement industry-standard security measures including encryption and secure authentication.
What should I do if I forget my PIN?+
Use the 'Forgot PIN' option on the login screen. You'll receive a verification code via email to reset your PIN securely.
How can I report a suspicious transaction?+
Contact us immediately at support@pipeidr.com with details of the suspicious activity. Include your account email and any relevant transaction IDs.
Important Disclaimers
- • PIPE is a tech company, not a bank and not a crypto exchange.
- • Digital assets are stored and managed by a local custodian in Indonesia registered and supervised by OJK, member of CFX and KKI (the official crypto ecosystem).
- • Payment services are provided by an Indonesian bank partner licensed and registered by Bank Indonesia, member of LPS (Indonesia Deposit Insurance Corporation).
- • PIPE does not process end-to-end stablecoin payments — merchants always receive their own local fiat currency, not stablecoin.
- • PIPE can be downloaded and used only by Indonesians, in countries that accept QRIS except Indonesia.
PT Cipta Teknologi Negeri
Menara Caraka Lt. 15 Kawasan Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung No.1, RT.5/RW.2, Kuningan, Kuningan Timur, Kecamatan Setiabudi, Kota Jakarta Selatan, DKI Jakarta 12950